Gareth Salters from the Maldron Hotel tried his hand with a Viking sword and shield.
The
representatives of the Holiday Inn Express, the Maldron Hotel and the Back Shed
restaurant were completing the WorldHost Customer Service Programme, the
international customer service programme which was developed in Canada in 1985
and now used in over 17 countries around the world.
“WorldHost
ticked all the right boxes for us,” explained Ulick O’Donnell, the owner of the
Back Shed restaurant on Antrim’s Bridge Street, “It reminded us about the
basics of customer service such as giving a warm welcome, remembering customer
names and answering the telephone.”
The two
day WorldHost programme combines learning about customer service in the
training room as well as going out and about to experience customer service
firsthand in local tourist attractions. The group also visited
Randalstown’s World of Owls and Antrim Castle Gardens. The Northern
Ireland Tourist Board, the Department of Employment and Learning and training
company People 1st are the driving forces behind this initiative.
“We
were delighted to welcome the WorldHost group,” said Albert Titterington, the
Game Fair organiser. “They were able to get a taster of the event which
meant that they were able to recommend it to their customers.”
Lynda
Willis from Aghalee based Customer Sense Training and Consultancy was the
trainer who delivered the programme. Future courses are planned for
Antrim on 24th September and 1st October. For more information, please call 07773 423675.
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From left, WorldHost trainer Lynda Willis with Karen Steele, Tourism Development Manager at Antrim Borough Council with the Mayor of Antrim, Council Roderick Swann
