Historic self-catering
accommodation Hanna’s Close near Kilkeel has become the latest organisation in
Northern Ireland to gain national recognition for its commitment to customer
service, after being awarded WorldHost Recognised Business status. WorldHost is a world-class customer service training programme
that has already been used to train nearly one million people worldwide,
including front-line staff in hospitality, tourism, retail and passenger transport for
sporting and cultural events across the UK.
WorldHost Recognised Business status is awarded to businesses that
have trained 50% or more of their front line staff using any of the WorldHost
training programmes and signed a commitment to delivering excellent customer
service. With all staff trained to WorldHost standards, Hanna’s Close has
officially become a WorldHost Recognised Business.
On receiving the recognition, Lily Annett of Hanna’s Close commented:
“We are passionate about service standards and are incredibly proud to have
achieved WorldHost Recognised Business status. When our customers see the
WorldHost logo displayed in our business, they’ll know that we have made a commitment
to delivering an exceptional experience for them. Not only does this generate a
positive buzz about the service we offer, but it helps to promote Kilkeel as a friendly and welcoming tourist destination. ”
Hanna’s Close
is one of the last remaining clachans or medieval-style small settlements in
Ireland. There are seven fine old
restored heritage holiday cottages in the Close and another three a short
distance away. All of them nestle near the foot of the Mountains of Mourne, about
two miles northeast of Kilkeel.
"The WorldHost programme
is being rolled out in Northern Ireland by the Northern Ireland Tourist Board
in partnership with sector skills council, People 1st, and the Department for
Employment and Learning to help businesses gain a competitive edge and position
Northern Ireland as a world-class tourist destination”, explained Lynda Willis
(Customer Sense Training) who trained the staff at Hanna’s Close. “The two day programme only costs £20 per
person provided they qualify for funding from the Department of Employment and
Learning.”
The next WorldHost Customer Service Programme takes place in the
Mourne Country Hotel, Newry on 5th and 12th November. For more information, please call 07773
423675 or email Lynda@customersensetraining.co.uk.
