Portadown restaurant staff swapped Mediterranean food for
crash helmets last week when they skidded around the rally track at the
Superdrive Motor Sports Centre. Some of the team at Zios and Gjibos
Restaurants were completing their WorldHost Customer Service Programme, an
international customer service programme which was developed in Canada in 1985
and is now used in over 17 countries around the world.
“WorldHost ticked all the right boxes for us,” explained
Sharon Mula, the owner of Zios and Gjibos restaurants which are located on
William Street in Portadown. “It reminded us about the basics of customer
service such as giving a warm welcome, remembering customer names and answering
the telephone.”
The two day WorldHost programme combines learning about
customer service in the training room as well as going out and about to
experience customer service firsthand in local tourist attractions. The
Northern Ireland Tourist Board and training company People 1st are
the driving forces behind this initiative.
“We were delighted to welcome the people from Zios and
Gjibos,” said Jim Crozier from the Superdrive Motor Sports Centre.
“Everyone tried their hand at karting as well as driving the 4 by 4s and the
Mark 2 Escort rally cars. Some were quicker than others but they all
thoroughly enjoyed the afternoon.”
Lynda Willis from Aghalee based Customer Sense Training and
Consultancy was the trainer who delivered the programme and is pictured here before she is driven around the rally track.
“It’s well known that businesses who give good customer
service have more loyal customers who come back to them time and time
again. Giving staff specific customer service training from a tried and
tested programme such as WorldHost should help the bottom line and also
encourage more team co-operation as employees go the extra mile for their
customers,” explained Lynda.
Future WorldHost courses are planned for Craigavon, Newry, Lisburn and Antrim
over the summer months. To find out more, visit www.customersensetraining.co.uk
or call 07773 423675.
