Portadown restaurant staff swap pasta for rally driving

 

 

Portadown restaurant staff swapped Mediterranean food for crash helmets last week when they skidded around the rally track at the Superdrive Motor Sports Centre.  Some of the team at Zios and Gjibos Restaurants were completing their WorldHost Customer Service Programme, an international customer service programme which was developed in Canada in 1985 and is now used in over 17 countries around the world. 

“WorldHost ticked all the right boxes for us,” explained Sharon Mula, the owner of Zios and Gjibos restaurants which are located on William Street in Portadown.  “It reminded us about the basics of customer service such as giving a warm welcome, remembering customer names and answering the telephone.”

The two day WorldHost programme combines learning about customer service in the training room as well as going out and about to experience customer service firsthand in local tourist attractions.  The Northern Ireland Tourist Board and training company People 1^st are the driving forces behind this initiative.

“We were delighted to welcome the people from Zios and Gjibos,” said Jim Crozier from the Superdrive Motor Sports Centre.  “Everyone tried their hand at karting as well as driving the 4 by 4s and the Mark 2 Escort rally cars.  Some were quicker than others but they all thoroughly enjoyed the afternoon.”

Lynda Willis from Aghalee based Customer Sense Training and Consultancy was the trainer who delivered the programme and is pictured here before she is driven around the rally track.

 

 

 

 

“It’s well known that businesses who give good customer service have more loyal customers who come back to them time and time again.  Giving staff specific customer service training from a tried and tested programme such as WorldHost should help the bottom line and also encourage more team co-operation as employees go the extra mile for their customers,” explained Lynda. 

Future WorldHost courses are planned for Craigavon, Newry, Lisburn and Antrim over the summer months.  To find out more, visit www.customersensetraining.co.uk or call 07773 423675.