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Smiles all around as Julie
Stirling (Human Resources Manager at the Holiday Inn Express) receives the
WorldHost Business Award from Gerry Brown (People 1st Director of
Operations) and Lynda Willis (WorldHost trainer from Customer Sense
Training). Looking on are, from left,
Stephen Kingsbury, Ryan Cobb, Louise McKinstry (Tourism NI), Roisin McKee
(People 1st, NI Director) and Ana McColgan (WorldHost
Master Trainer).
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The Holiday Inn Express
has become the first hotel in Antrim to receive WorldHost Recognised Business
Status. WorldHost is a customer service
training programme that was developed for the Northern Ireland market by sector
skills council, People 1st, in partnership with Tourism NI. The programme offers delegates a comprehensive
training toolkit that can be used across a wide variety of industries.
WorldHost Recognised Business Status is awarded to businesses that have trained 50% or more of their frontline staff using WorldHost training programmes and signed a commitment to delivering excellent customer service. The Holiday Inn Express, who have been training their staff on this programme over the last three years, have 90 bedrooms and are situated beside the busy Junction One outlet shopping complex in Antrim.
WorldHost Recognised Business Status is awarded to businesses that have trained 50% or more of their frontline staff using WorldHost training programmes and signed a commitment to delivering excellent customer service. The Holiday Inn Express, who have been training their staff on this programme over the last three years, have 90 bedrooms and are situated beside the busy Junction One outlet shopping complex in Antrim.
Gerry Brown, Director of
Operations from People 1st, who visited the hotel recently to present their
WorldHost Recognised Business award, said: “It is excellent news that the Holiday
Inn Express in Antrim has embraced the WorldHost programme. WorldHost
Recognised Business status is an official acknowledgement of the business’s
investment to ensure that all their customers have a positive experience;
receiving the attention and service they deserve from polite and courteous
staff.”
On receiving the
recognition, Julie Stirling, Human Resources Manager at the Holiday Inn Express
commented: “We are passionate about service standards and are incredibly proud
to have achieved WorldHost Recognised Business status. When our customers see the WorldHost logo
displayed in our business, they will know that we have made a commitment to
delivering an exceptional experience for them. Not only does this
generate a positive buzz about the service we offer, but it helps to promote
the hotel as a friendly and welcoming destination to both our leisure and
business customers.”
Tourism NI is rolling out the WorldHost programme in Northern Ireland in partnership with sector skills council, People 1st to help businesses gain a competitive edge and position Northern Ireland as a World Class Tourist Destination.
Tourism NI is rolling out the WorldHost programme in Northern Ireland in partnership with sector skills council, People 1st to help businesses gain a competitive edge and position Northern Ireland as a World Class Tourist Destination.
Lynda Willis was the
Aghalee-based licensed WorldHost trainer who trained the team from the Holiday
Inn Express in Antrim. “It has been a
pleasure to work with the team at the Holiday Inn Express in Antrim over the last
three years. I’ve held a number of
training courses there myself and have experienced their attention to detail as
well as a genuine welcome. They really
deserve this award and it is a tangible sign to their customers of their
long-term commitment to excellence service.”
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